Shipping Policy

Shipping chocolate:

Excited to get our hand crafted chocolate? We’re excited too! Once you place your order via our website www.markhamandfitz.com or via email at lauren@markhamandfitz.com, we promptly process your transaction and send your order to our fulfillment center. 

 

Seasonal weather shipping:

Since chocolate melts in temperatures exceeding 86°, we handle chocolate differently depending on the seasonal weather. 

Heat sensitive and perishable items are shipped in our durable branded boxes. Plus you track packages with up-to-date details from your confirmation email. 

Orders placed during warm weather months are processed during the beginning of the week. This helps to shorten the duration of transit, and also helps keep packages from sitting in carrier trucks over the weekend. These orders will get 1-2 ice packs, a thermal box liner, and a durable branded shipping box. Finally, pre-chilled chocolate is sealed inside along with the ice pack(s). 

For additional protection, you can purchase a shipment upgrade. A shipment upgrade will include 2-additional ice packs, an insulated shipper, and an upgrade on the delivery speed.

 

Holiday shipping:

Holidays and birthdays are a popular time to send gifts. During certain holidays you may experience some delays (Christmas, Valentine's Day, Mother's Day, World Chocolate Day, etc.) . Because your satisfaction is our highest priority, your order is processed as promptly as possible. Shipments are sent Monday through Thursday, so orders placed after Thursday afternoon will be processed the following Monday. It is our goal to get your package to you as quickly as possible, before the holiday. 

 

Delays:

Delays from carriers (UPS, FedEx, USPS, DHL, etc.) occur due to inclement weather, incomplete and incorrect addresses, or other issues (no mail receptacle, unable to forward, etc.). We ask for your patience when they do occur. If you have a sensitive time frame, you can let us know in the “note” section during the checkout process. 


Additional questions? Feel free to reach out to us at fulfillment@markhamandfitz.com or hello@markhamandfitz.com.