Excited to get our hand-crafted chocolate? We’re excited too!
Once you place your order via our website www.markhamandfitz.com, we promptly process your transaction and send your order to our fulfillment center.
You can expect your order to ship within 3 business days of placing your order. Then we use shipment methods that take 2-3 days to arrive. You should receive your products within 7 business days. We do not ship on Fridays to prevent product from being held in delivery vehicles over weekends.
During hot weather months (varies by location, but is mostly May-September), we limit our shipping days to Mondays-Wednesdays to prevent products being held in a shipping facility over the weekend. If your order is placed after Wednesday at 12pm, you can expect it to ship the following week, and to arrive within 10 business days of placing your order.
We guarantee product to arrive in good condition at your door, but we cannot guarantee chocolate if it remains at your doorstep in poor weather conditions. Please track your packages to receive immediately upon delivery.
Thank you for your support of our small business!
We now offer flat rate $10 shipping and FREE SHIPPING for orders over $60. This ensures the most affordable rate of shipping across the board, and a best deal for chocolate (which is expensive and difficult to ship!) year-round.
You will still have the option to choose from multiple carriers at check-out, and if a shipping rate is below $10, you'll still have the option to choose it!
More Shipping Details (if you wanna know the ins-and-outs!):
Since chocolate melts in temperatures exceeding 74° Fahrenheit, we handle chocolate carefully according to weather.
The majority of our products are heat sensitive. We ship in durable boxes with foil insulation and ice packs depending on temperature at our location and at yours! We are careful to use all necessary materials to ensure you can receive chocolate in its best condition!
Upon ordering, you should receive email confirmation of your order. Once we ship your package, you should receive an additoinal shipping confirmation email that includes tracking. You must follow your tracking information to receive product upon arrival. We cannot guarantee product after it arrives at your doorstep.
Orders placed during warm weather months are processed during the beginning of the week. This helps to shorten the duration of transit, and also helps keep packages from sitting in carrier trucks over the weekend. These orders will get 1-2 ice packs, a thermal box liner, and a durable branded shipping box. Finally, pre-chilled chocolate is sealed inside along with the ice pack(s).
For additional protection, you can purchase a faster shipment speed like overnight air or 2nd day air to ensure your product is transported as fast as possible once leaving our facility.
Holidays and birthdays are a popular time to send gifts. During certain holidays you may experience some delays (Christmas, Valentine's Day, Mother's Day, World Chocolate Day, etc.) due to the overwhelm of shipments on our carriers (UPS, FedEx, USPS). Because your satisfaction is our highest priority, your order is processed as promptly as possible. Shipments are sent Monday through Thursday, so orders placed after Thursday afternoon will be processed the following Monday. It is our goal to get your package to you as quickly as possible, before the holiday.
Delays from carriers (UPS, FedEx, USPS, DHL, etc.) occur due to inclement weather, incomplete and incorrect addresses, or other issues (no mail receptacle, unable to forward, etc.). We ask for your patience when they do occur. If you have a sensitive time frame, you can let us know in the “note” section during the checkout process.
For questions about your shipment, contact email@example.com.